The role of a facility manager is becoming more complex and demanding, and with regulation driving a relentless focus on the E in ESG, it is easy to forget that the built environment exists for the community it serves. As the S has remained opaque, the panel will discuss what the role of the FM is with regards to social performance: how do we drive and measure it when managing buildings? Who is responsible and accountable? What tools for we have to drive performance? Fundamentally, as facility managers face ever greater demands from owners, tenants, and the broader community, and the advent of new technology, we debate whether we are at a crossroads or a cliff edge for the FM sector. Do we survive or thrive?
Andrew Knight, Global Data & Tech Lead, RICS (moderator)
Mark Tyson, Head of Asset Services, Real Estate, Legal & General Investment Management
Savannah de Savary, Founder & CEO, Built-ID
Chris Jeffers FRICS, Projects Director, Head of Facility Management Advisory, Mott MacDonald