Beyond the bot: Scaling AI agents across the enterprise

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Everyone’s building AI agents. Far fewer are scaling them.
In this episode of Beyond the bot, recorded at Capgemini’s Barcelona office, we go deep into the gap between a promising proof-of-concept and a production-ready agentic system – and what it actually takes to close it.

Joining us are Rohan [RA1.1]Curran, Principal Analyst – AI Applications, Data Science, Generative AI, and Cognitive Search, Forrester Research, specializing in AI applications and data science; Raul Bartolome, AI Applied to Industry Global Portfolio Lead, Capgemini; and your host, Itziar Goicoechea, Senior Director, Agentic AI Offer Lead, Capgemini.

Together, they bring a rare combination of industry-wide research, client delivery experience, and hands-on technical leadership – and between them, they’ve seen what works, what stalls, and what enterprises consistently underestimate when scaling agents beyond the pilot stage.