Contrasting the approach of the Ombudsman and the Courts in coverage disputes

Recorded on 6 June 2025. Our speakers Andrew Spence and Tom Grant explore the role of the FOS in resolving coverage disputes between Insurers and Insureds and how the FOS reaches its decisions.

Andrew and Tom highlight the contrasting approaches taken by the FOS and the Courts in resolving these disputes – as illustrated in case study Aviva Life & Pensions v Financial Ombudsman (McCulloch) – and discuss practical tips in approaching coverage and dealing with disputes.